CRM Solution for Travel Agency

A centralized CRM platform streamlining transportation operations, reporting, and cross-department collaboration.

Project Overview

Client Industry

A Government based Transportation Commission Agency ensures that utility and transportation services are fairly priced, available to meet consumer’s need, reliable and safe. The Agency also regulates the rates and services of private or investor-owned utility and transportation companies.

Business Need

The Client was looking for a robust application in which they have complete and consistent view of service providers and consumers across the enterprise. The system should be able to capture business data in multiple systems as well as transform and store them to central repository. It should automate core business processes, and allow integration between the departments along with Role based access. It should scale with growing business demand. Upon successful implementation, Application Maintenance and Support (AMS) was required for smooth business operations.

Technology Stack

Microsoft Dynamics CRM (MS CRM)

.Net Framework

Microsoft SQL Server

MS Exchange Server

SSIS

MS Outlook

XML

Client Situation

The Client’s Agency was using various legacy systems with cumbersome manual integration of different systems. It involved repeated human efforts which caused inconsistent data and hence glitches in various Reports. The Agency was not able to meet the business objectives effectively due to lack of clear picture.

Successfully implemented Microsoft Dynamics CRM to handle Business objectives.

Customized Interfaces using .Net framework and other Microsoft technologies for automated data feed from different systems to MS SQL central repository.

Consistent and reliable data sources led to automated and effective Reporting using SSRS.

Secure and robust solution with Role based Access for everyone.

Smooth integration across departments without manual intervention.

Result

Complete and consistent view across various departments of Agency.

Effective periodic reports like compliance to fair price and consumer safety reports.

Satisfied Client, happy to go ahead and continue AMS support post initial assignments.

Automated solutions using latest Microsoft technologies.

Correct Decision making at top level of Agency in terms of Regulations like fair prices etc.

Globally Recognized for Unmatched Quality and Reliability

4.8

4.0

4.3

Testimonials: Hear It Straight From Our Global Clients

Our development processes delivers dynamic solutions to tackle business challenges, optimize costs, and drive digital transformation. Expert-backed solutions enhance client retention and online presence, with proven success stories highlighting real-world problem-solving through innovative applications. Our esteemed Worldwide clients just experienced it.

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Awards and Recognitions

While delighted clients are our greatest motivation, industry recognition holds significant value. WeblineIndia has consistently led in technology, with awards and accolades reaffirming our excellence.

OA500 Global Outsourcing Firms 2025, by Outsource Accelerator

Top Software Development Company - Goodfirms

Top Software Development Company, by GoodFirms

BEST FINTECH PRODUCT SOLUTION COMPANY - 2022, by GESIA

Awarded as - TOP APP DEVELOPMENT COMPANY IN INDIA of the YEAR 2020, by SoftwareSuggest